Job Title: Intern – Account Manager (M1C-Staff/M1C-Entry Level)
Reports to: General Manager – Operations
The Intern Account Manager (Intern) assists the Account Manager who is the primary focal point for our organization to our customers and is the resident expert for each assigned customer regarding contract requirements, individual needs, lead-times, etc.
As an intern you will serve in the role of liaison and problem solver for the customer, you will be assisting in maintaining relationships with customers by ensuring that all customer requirements are completely met in a timely manner. Strives for 100% on time delivery(OTD) through proactive management of each sales order or contracted parts sale.
The Ideal candidate is goal-oriented, efficient with administering and maintaining customer orders, requirements and related data. Takes pride in the quality of their work and is a team player with excellent communication skills. The intern is also responsible for communicating customer requirements to all internal departments and stakeholders as necessary, this includes purchasing, engineering and manufacturing.
In all actions supports AAM’s Quality Policy, Mission Statement and other policies and procedures by supporting our commitment to total customer satisfaction, quality products and services, lean processes, continuous improvement, on- time delivery, safety, teaming, individual accountability and respect for others.
Duties and Responsibilities:
(Other duties may be assigned or substituted as required)
|Use Demand forecasting tools to create shop orders in ERP system.|
|Adjust the production dates in ERP based on the Lead Times.|
|Maintain Contractual safety stock on all parts and create recovery plans if below safety stock.|
|Check data accuracy in orders and invoices, acknowledge purchase orders, enter orders into QTS.|
|Use SQL to map historic Aircraft build rates vs part production quantity to create future orders.|
|Use principles of project management on new product development projects.|
|Manage and coordinate short flow, AOG, Priority requirements, negotiating due dates when on-time delivery is in jeopardy.|
|Produce monthly sales forecasts, as well as weekly variance reports based Supply and Demand.|
|Use Lean Principles to liaison between customers and plant personnel where required to facilitate flow of materials, tooling, paperwork, etc. (in and between work centers and support staff).|
|Identify potential problems, analyze and propose alternatives for resolution for any issues that may jeopardize on- time delivery or quality of a part.|
|Communicate delivery status to stake holders through appropriate customer defined methods.|
|Coordinate, facilitate, attend and be productive in meetings.|
|Work well under pressure; meeting multiple and sometimes competing(internal) deadlines.|
|At all times, demonstrate cooperative and civil behavior with co-workers, supervisors and customers.|
|Participates in company(OJT) training as required.|
To perform the job successfully, an individual should demonstrate the following competencies:
|Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions and works well in group problem solving situations.|
|Applies professional business ethics, adept with dealing with strong personalities; can be diplomatic and tactful in situations requiring win-win negotiations.|
|Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things. Listens and gets clarification; Responds well to questions; Participates in meetings.|
|Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.|
|Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.|
|Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to other views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.|
|Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.|
|Prioritization and Time Management – balancing of activities, meet deadlines and schedules, make adjustments to plan or schedule in order to meet changing demands(consult with proper parties if needed).|
|Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.|
|Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.|
|Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.|
Proven work/educational experience in demand forecasting and aggregate production planning. Hands on experience with ERP software and MS Office (MS Excel in particular).
|Understanding of Pricing and revenue management.|
|Sound organizational, analytical, and multitasking skills|
|Must have ability to efficiently perform multiple tasks simultaneously.|
|Must be able to interface with all departments within the company, as well as multi-cultural internal and external customers.|
|Able to build and maintain lasting relationships with all stakeholders.|
|Excellent interpersonal, written & verbal communication skills.|
|Strong analytical skills, and the ability to summarize data and trends clearly.|
|Able to work under deadlines extended hours as needed.|
|A team player with high level of dedication.|
|Ability to read and write work instructions and procedures in English|
|Ability to follow and give written and verbal instructions in English|
|Ability to read and interpret documents such as procedure manuals, setup instructions, blueprints and safety rules|
Supervisory Responsibility: None
Education / Experience:
Master’s in industrial Engineering or master’s in engineering management preferred. Equivalents Degrees’ will be considered.
Physical Demands / Work Environment:
The physical demands and work environment described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. The CSR works in a machine shop/office environment throughout the workday; this environment may include exposure to noise, dust, fumes, vapors, etc.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
|Occasional exposure to indoor manufacturing environment|
|Occasional exposure to chemicals and fumes|
|Constant exposure to moderate noise|
|Occasionally stands and walks throughout the workday|
|Constant ability to sit at workstation|
|Frequent repetitive motions|
|Be able to lift or move up to 30lbs.|
|Constant requirement of specific vision abilities including close vision, distance vision, color vision, depth perception, and ability to focus.|
|Constantly wears eye and foot protection (Industry standard safety equipment is provided by the Company, and specific notice is posted in areas where safety equipment is required).|
|(5-8 hrs./shift)||(2-5 hrs./shift)||(Up to 2 hrs./shift)|
The above statements are intended to describe the general nature and level of work performed in this position and are not intended to be an exhaustive list of all duties, responsibilities and skills required and are subject to change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Employment at AAM, Inc. is contingent upon the candidate’s ability to pass a pre-employment criminal background check, drug screening and physical capabilities test.
Applicants are considered for all positions without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, marital status, veteran status and any other status protected by federal, state or local laws.